Privacy Policy

1. Introduction

Hale & Co is a trading style of Royal Oak Investments Limited (referred to as "we", "us", or "our" in this policy). We are committed to protecting and respecting your privacy.

This policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or otherwise interact with us.

Our registered address is: 76c Davyhulme Road, Urmston, Manchester, England, M41 7DN.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request a quote.
• Project Information: Details about your property and construction requirements.
• Website Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.
• Communication Records: Records of correspondence between you and us, including emails, phone calls, and messages.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide you with quotes and estimates for construction work.
• To deliver the construction services you have requested.
• To communicate with you about your project or enquiry.
• To improve our website and services.
• To comply with legal and regulatory obligations.
• To send you marketing communications where you have given consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
• Legal Obligation: Where we need to process your data to comply with a legal obligation.

5. Data Sharing

We do not sell your personal data to third parties. We may share your information with:

• Trusted subcontractors and suppliers involved in delivering your project.
• Professional advisers such as accountants and legal advisers.
• Regulatory authorities where required by law.
• Website analytics providers (in anonymised form).

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, we retain project-related data for a period of six years following completion of the project.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict our processing of your data.
• Request the transfer of your data to another party.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can manage cookie preferences through your browser settings.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us at: